Returns, Refunds & Cancellations

Effective: 9-16-2026

We want you to know what to expect when ordering from GrimForg3D. For help with an order, email info@grimforg3d.com with your order number or other proof of purchase.

Standard shop items

You may request a change-of-mind return of a standard, non-personalized physical item within 14 calendar days after delivery. This includes standard catalog items that we print after you order.

For a change-of-mind return, the item must be unused, unmodified and in the condition received. A careful indoor fit check is allowed, provided it leaves no marks, damage or signs of wear. Sanding, painting, trimming, gluing, heat-forming or wearing the item at an event makes it ineligible for a voluntary change-of-mind return.

Email us before sending a return. We will provide the return address and instructions. Ship an approved return within 14 calendar days after approval, using protective packaging and a tracked service. Original packaging is helpful, but equally protective packaging is acceptable.

You pay return postage for a change-of-mind return. We refund the item price and applicable refundable tax; original outbound shipping is not refunded for these voluntary returns unless the law requires it. We do not charge a restocking fee. If an item comes back damaged or altered, we will explain any proposed reduction based on the actual loss in value, where permitted by law.

Sale pricing alone does not remove these return rights.

Personalized or specially commissioned items

Items made to your individual measurements, featuring your requested engraving, or produced with a bespoke design or paint specification are personalized items. We identify that status in the listing or written quote before payment.

Once production of a personalized item begins, we do not accept change-of-mind returns. An item is not automatically personalized simply because we print it after an order or because you select a normal catalog option.

This exception does not apply to items that arrive defective, damaged, incorrect or materially different from the agreed specifications, and does not limit mandatory consumer rights.

Cancellations and changes

Contact us as soon as possible if you want to cancel or change an order.

Standard items can be canceled for a full refund before dispatch. Personalized items can be canceled for a full refund before production begins. After personalized production begins, contact us to discuss what is still possible; we do not impose an automatic cancellation fee under this policy. Any agreed alternative resolution will be confirmed in writing and remain subject to applicable law.

After dispatch, the applicable return process applies. Cancellation rights arising from a shipping delay or other legal entitlement are unaffected by whether production has started.

Damage, defects and incorrect items

Please inspect your delivery and contact us promptly if anything is damaged, missing, incorrect or does not match the agreed description. Photos of the item, packaging and shipping label help us investigate. Keep the packaging if practical. If you cannot provide photos, contact us so we can discuss another way to assess the issue.

Do not repair or modify the affected area before speaking with us if practical. We will work with you on an appropriate repair, replacement or refund, consistent with your legal rights. We cover reasonable return shipping when the issue is a confirmed defect, seller error or damage during delivery.

A delay in reporting does not automatically remove rights provided by law. Normal disclosed print texture is different from a structural failure or a finish materially below the listing description.

Sizing and finish

Check the listing dimensions, included components and finish option before ordering. Ask us if you need help measuring. If we make a personalized item to incorrect measurements supplied by the customer, a free remake is not automatically included; we will discuss available adjustments or a replacement quote. If we fail to follow the agreed measurements or specifications, we will address it as an order problem.

Raw prints may require preparation and finishing as described in the listing. Painted options include only the finish and components stated in the listing. These descriptions do not excuse undisclosed damage or a materially incorrect item.

Refunds and exchanges

For approved voluntary returns, we issue refunds to the original payment method within 5 business days after receiving and inspecting the return. We will explain promptly if there is a problem with a return. Your bank or payment provider may need additional time to post the credit. Statutory refund deadlines take priority.

For cancellations and other legally required refunds, we refund within the applicable legal deadline. Contact us if a confirmed refund has not appeared after your payment provider's expected processing period.

If you want a different standard item, contact us first to confirm availability and arrange the eligible return and replacement purchase.

Your rights

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded, including applicable rights for faulty or misdescribed goods and any mandatory cancellation period. This policy applies to purchases directly from GrimForg3D's website. Purchases through Etsy or another marketplace also remain subject to that platform's applicable rules.