Shipping & Production

Effective: 9-16-2026

Production and dispatch

GrimForg3D sells ready-to-ship items and items produced after ordering. The product listing or written quote states the applicable production and dispatch estimate before payment. Processing time is separate from carrier transit time. Business days are Monday through Friday, excluding applicable US public holidays.

For a personalized order, we confirm the specifications, any required measurements and the estimated dispatch timing before you pay. If essential information is missing or changes are requested, we contact you about the effect on timing rather than silently extending the order.

Event deadlines and expedited shipping

If you need an item for a convention, Halloween or another event, contact us before ordering. Entering a requested date in an order note does not establish a guaranteed delivery date. Expedited shipping speeds up the carrier service; it does not shorten production unless we separately agree to that in writing.

Shipping charges and destinations

We currently ship only to addresses within the United States. We do not offer international shipping. Available shipping options are shown at checkout. Shipping charges and applicable taxes are displayed before payment. We do not accept orders to destinations for which no supported shipping option is available.

Delays

If we cannot dispatch within the stated time, we will contact you with a revised estimate and a choice to accept the delay or cancel the unshipped order for a refund. If you decline the delay, or we cannot obtain the consent required by law, we will cancel and promptly refund the unshipped merchandise and associated refundable charges as required by law. We will not replace a required monetary refund with store credit without your agreement.

Tracking and delivery problems

We send shipping confirmation and tracking information when the order ships. A tracking number may appear before the carrier's first scan.

If tracking stalls, a package is missing or an item arrives damaged, email info@grimforg3d.com. We will investigate with the carrier and work with you on an appropriate resolution. We do not automatically treat a delivery scan as conclusive proof that you received the package or require you to resolve a carrier claim alone.

Addresses and returned packages

Check your delivery address before ordering and contact us immediately about corrections. We can make changes only while the shipment can still be updated. If a package is returned because of an incorrect address supplied by you, we will contact you to discuss reshipment and any actual additional postage before charging it. Refund or cancellation requests remain subject to our Returns Policy and applicable law. We do not impose an automatic forfeiture of the entire purchase price for a returned package.